Many questions can be answered by reviewing the Artist’s Submission tab on the website at: smartisans.mx

How many photos can be posted per month?  1-10

How do I pay for my monthly posting?

Once you have submitted your items to be posted and all information is correct, you will be given banking information.  At that point, you can do an online transfer or make an actual deposit at Kapital Bank.  It has been decided to keep everything local.  So this will be the only accepted payment method.

If one item sells, can we post another ourselves?   

If something is sold, we need to be notified and will place the word SOLD by the item.   Currently, the plan is to update once a month, and it will be done by us.

Do I manage the posting, or do you need to post for me?

We will manage all postings at this time. 

Can I change the photos of artwork each month?

Yes, each month you can submit changes to “your page” as long as everything is submitted by the deadline as defined in the Submissions document.

It appears you have only artists, but how or where does a cosmetic/skin care line fit in?

I have asked the website developers to add a Body & Beauty category.

Content & Posting: Managing delivery and curation of your product pages. Does this mean we will have access to the “back-end” of the site or pages that correspond to our line?

At this point, we will manage the posting of all photos/information submitted.  As long as we receive your info in the manner outlined in the Submission document, it will work.

Inquiry Management: Maintaining consumer relations by responding to all user inquiries within a strict 24-hour window. Yes, this is good, but how will we be notified of an inquiry?

It will be up to each advertising client to check their page so they know what’s going on with their product.  If there are sales, we should be notified and will place the word SOLD by the item.  It can be changed out the following month.

Payment Processing: Securely facilitating all direct customer transactions and maintaining accurate billing records. How does this work?

The website offers a place to post and local advertising, but each poster is responsible for all sales, payment, and delivery of their posted items.

Are FB groups the other places this website will be marketed?

It will be marketed locally in over 20 locations – many FB sites but also some others. 

Would people make purchases directly through your website, or are they referred to the artist?

Each Artist has their own page and is responsible for their own sales, payments, delivery, and refunds.

Are we advertising ourselves generally as artists or specifically listing individual items for sale?

You are specifically listing 1-10 pieces of your art on the website.  The Artist’s Submission tab on the website explains the process.

How will you be promoting the artists on the website?

To keep the website local, we will advertise locally. The design team is working on Search Engine Optimization (SEO) to ensure that Google will show your products first when customers search for Artisan Products in San Miguel de Allende.